Training

The company behind the system you select is as important as the system itself. When making your selection, this should be a key consideration. The best information management system in the world is useless to your business without the proper configuration, training and ongoing support.

MSCI takes the position that the key to successful system implementation is effective management of the system engineering, installation, training and ultimately ongoing support of the site.

MSCI has been providing systems design, configuration, installation, training and support services for more than twenty two (22) years. Because of our experience, we understand many of the problems offices encounter during transition as well as day to day operation of systems. We have installed systems for variety of organizations from small to several divisions of Fortune 500 companies. Our technical expertise assures you of getting a quality flexible system to meet your current needs as well as the foundation for future needs.

The right organization will become a training resource for your business, helping your staff to work more productively and profitably.

Our systems come complete with the support of professionals who have a thorough understanding of computers and information management. To get your business up and running, we'll provide your staff with all the training they need. You can rest easy too, knowing that our service team provides telephone support to answer any questions you might have. And if you need more than phone support, we will come out to your office and ensure that your system is running properly.

Training includes a pre-installation, planning/training session review at our offices in South Holland, Illinois where we gather in-depth information on how your business operates, your philosophy, goals and operating requirements. Benefits include the ability to understand your needs better and subsequently make sound recommendations for proper utilization of our system tools.

Part of the installation process involves testing your system at our office. All components are installed and run to assure that they will perform as expected when delivered to your facility. Operating system, software and utilities installation and configuration is also performed during our system setup process. All customization requested (billable and non-billable), is addressed accordingly.

Training on the use of the system is organized into separate modules. Our trainers take members of your staff through a step-by-step program to ensure that they understand and feel comfortable with the material presented. Sufficient time is allotted so that each staff member learns how to operate every relevant part of the system. Refresher training classes are held on a regular basis to extend the skills of your staff and to accommodate new employees.